Good day i will like to bring to you attention the following
I was retrenched a few month ago and fell behind on my loan payment as soon a was re-employed i mad a arrangement to pay off the areas witch you accepted.
first thing that went wrong is you deducted the wrong amount for witch i had to go to the branch and you pay de me back
then you kept on sending me sms's telling me that i am in arrears and i need to make an arrangement
and now today you had your call centre call me i had to escalate the call to 2 managers to get it resolved
this is unacceptable also there is no one in senior management available as they are all in training
you can go and listen to the recording
i will like to make you attend on Heading F Point 1 (D) of the consumer protection act
40. (1) A supplier or an agent of the supplier must not use physical force against a
consumer, coercion, undue influence, pressure, duress or harassment, unfair tactics or
any other similar conduct, in connection with any--
(d) demand for, or collection of, payment for goods or services by a consumer; or
this is not a complaint ageist the staff who contacted me but ageist your workflow
Thanks
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