This is the third time that I am on Hello Peter to report and warn FNB customers about "How FNB Care".
Each time it is exactly the same response: "We apologize for the inconvenience". After that you receive another e-mail to state that "we are investigating.." and that is the last that you will hear from FNB again.
I lost money because of very poor service from FNB and the lack of customer care.
Every time that I highlight a concern FNB proof and confirm that they do not care about their clients. The response on this site is as false as their advertisement: "How can we help you? ". It should be - How can we help you, and we will tell you how to deal with it yourself.
My last communication with FNB was on the 15th October, I even received a reference number with a note that I had to follow up. Unbelievable that the customer had to follow-up. Is this how much they care?
It is now 1 month since my 1st complaint and still no feedback, except for apologizing for inconvenience.
FNB is turning their back on my financial loss that I encountered. FNB customers must be aware that your funds is not secure with FNB.
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