After originally complaining in September we, my parents and I, were put in contact with the client resolution centre for FNB Premier banking. After giving instructions and sending documentation on the 23rd September we have STILL not received a response to an application for a re-advance on my parents homeloan and an additional loan amount. This email sent last week Thursday has STILL NOT BEEN RESPONDED TO. No response to an urgent message left this morning.
"Dear Roegeya
I am extremely concerned by -
1.) The lack of response/communication, and;
2.) That no-one is answering the number for the client resolution centre...
Please can you contact me urgently, this matter has been unnecessarily delayed by your department's inability to deal with emails and the lack of communication is now beyond unacceptable.
We would like to know who the team leader is in this matter and it would at least be courteous to contact us with a decent explanation as to what is going on and what the solutions to the problems are.
Yours faithfully,
Marissa M Galloway-Bailey.
083 964 0248"
Absolutely disappointed and frustrated. Beyond appalling treatment of customers.
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