We are in the process of closing my wife's Nedbank current account. I have in my possession a letter dated the 16th of September 2013 where my wife requested that the vehicle debit order be moved to my account and your staff have acknowledged receipt and have agreed to do this.
With the first try (End of September) it still went off the Nedbank account, they apologised for their incompetence and I paid over the monies from my account.
A month later, guess what, it goes off the Nedbank account again. Not having the energy to deal with this level of incompetence, I transferred money over to the account yet again. Imagine my shock this morning when I went into the account and your incompetent staff charged me an honorary fee? How dare you!!!
You will:
- Reverse the honorary fee
- Rectify any negative records on the account
- Compensate me for any additional fees
- Get the suite manager to personally phone me to explain and apologise
- Ensure that the relevant disciplinary action is taken
- Ensure that the debit order is correctly updated and send me confirmation of same.
Posted on behalf of my husband whose complaint was deleted. Has POA to act on my behalf.
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