It came to my attention when querying my bond balance that my account status has been changed to "Deceased" even though I am very much alive. I found this out on the 15th October and could only speak to the responsible person on the 16th. She has promised to come back to me about how and why my account status could be changed to deceased with no documentary evidence. to date, she does not answer my follow up calls. I have emailed her and she is yet to respond although she promised to respond by the 17th.
considering the high risk of the banking industry - how does standard back change such critical information with no confirmation or paper work. And if it was an error, have they investigated what led to this? and how do they not come back to me with such critical information? what other account holder information is changed or accessed incorrectly with customers not being any wiser? this is totally irresponsible!
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