First National Bank
How long before you get back to me?

RE: Downgrading of Credit Card

I called the FNB call centre on the 20th of September 2013 to close my credit card account; after being told I could not, I decided to downgrade my account. I was told to send an email to [Email Removed] which I did with the following message:

I would like to change my credit account from Gold to something much much cheaper. With:
-lower electronic transfer fees
-lower monthly service fees
-lower interest rates
-lower credit limit

I would also like to remove and cancel the TopUp Debt Protect product.

FNB Automated response: Thank you for your email. We acknowledge receipt of your communication and advise that it is receiving our attention and we will be in contact with you shortly.
This was on the 20th of September.

How much longer do I have to wait?