I contacted Nedbank on Monday 14 October 2013. I am a Nedbank Private Client and therefore contacted Lillie Adams who is responsible for my account.
I informed her of the concerns and assistance I required on my account and she stated that she would attend to it and revert to me.
She reverted me the next day stating that she cannot hold on the line for Nedbank Homelones department because they are taking far too long to answer her calls and she would like to give me their number and I can contact them directly to address my concerns.
I stated that I DO NOT have the time to do this and that it is her responsibility to resolve my complaint and that a Private Client of Nedbank is supposed to receive significantly better support than what she is giving me. Her attitude was shockingly disgusting on behalf of Nedbank!
I am a Private Client of Standard Bank and FNB and their service with their Private Clients is incomparably superior and more respectful to what Lillie Adams has given me on behalf of Nedbank.
Needless to say it is now 19 October 2013 and Lillie Adams has not called me back or resolved my complaint on the gross negligent error Nedbank has made on my account.
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