On Tuesday eveneing I inceased my overdraft ficility online. I did everything the system promt me and it said that the increase has been appoved however a concultant will contact me within 2 days to validate and make the increase effective. 48 hours has come and gone and no one called me. I called the following tel x3, 0875750000. first i was holding for 2min 11 no music no answer nothing. Coming from a call centre enviroment it seems like someone just pressed the mute button and hoping the client puts the phone down. 2nd attempt i got through and the call cut after someone answered. could have been my phone as it is touch screen. 3rd attempt you can hear that someone answered and then pressed mute. after saying hello twice the person only startet to speak to me. "How can we help you, " was definitely not part of the experience. Surely if you can't deliver your TAT then don't advertise 2 days or 48 hours online. I have been a loayal FNB account holder since i started working however, maybe it is time to move on and see who delivers on their clients promise.
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