I sent a mail on the 2nd October with two separate questions. I received an automated response saying i would receive a response in 1 working day. I only received a response on the 5 October but it did not answer my questions. I then complained, and Semakaleng Ramela call me yesterday but not with feedback, she said she had no information, only following up on the complaint. She expected me to have all the information on hand. How is that possible unless i make a screen print of my questions as its online. She also said she would add her personal details to ensure all my questions are answered. But no, all my questions were not answered. I am still awaiting more information on the sharesaver scheme that is not on the website but is in my mail to FNB premier banker which was sent on the 2nd October. It is now 4 working days, 5 if you count Saturday, since they do work in the morning. I am highly disgusted in the service. Even after i responded to the mail Semakaleng Ramela sent me yesterday, i still have not had a call or further information. I am that disgusted that i am investigating moving my account to Standard Bank after 20 years of service to FNB.
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