My credit card was earlier this year, and when I got a new one, I had to go in to a branch and connect the new credit card to my internet banking. A simple enough procedure I should think even though I'd imagine this is something they could do automatically seeing the other card was cancelled due to. However, after this was done ALL my internet banking beneficiaries had been deleted and I can no longer transfer money from my bond to my other accounts even though there is a lot of excess money in my bond account. The call centre is completely helpless to sort out the problem or even indicate why this has happened. It it now again going to cost me a trip into a branch, standing in a queue, explaining the whole situation etc etc to sort out a problem that should not have occurred in the first place for such a routine procedure. You are behind the times ABSA with your big bank mentality where the customer has to go to a lot of trouble to sort out your mistakes and ineptness.
0 comments