On 14 October I was robber in my home. My family was tied up and a lot of our items were. I lodged a claim with Dial Direct and the assessor cm out to my house in December. In January the assessor phoned me and said that my claim would not be paid because I had moved from my original address. I asked if there would be some written correspondence and an escalation procedure and he said that I would receive a letter. I waited but did not received anything.
On 18 January I called the call centre and again I asked for correspondence explaining why the claim has not been paid and what the escalation procedure is. He said that Dial Direct would email me. I didn't receive anything.
On 25 January I tried emailing Dial Directs policy services. I received a call that day from agent who wanted to update my details. After updating my details I asked about the claim. He said I needed to speak to another department and transferred me. I waited on the line but there was no answer.
I have again emailed Dial Direct asking for some correspondence regarding my claim, but to date still have not received anything.
Next step will have to be the Ombudsman.
0 comments