On the 8th of July 2013 an amount of R3372.97 (the monthly amount payable to Nedbank for his personal loan) was deducted via NAEDO, although numerous notification was given through to Nedbank that the Debit Order must be cancelled due to EFT payments made from April 2013. We received calls from Nedbank everyday telling my husband he is in arrears. We tried to let them understand that this specific payment went through, send proof through about 10 X and to about 10 different people, lodged 2 complaints with Nedbank, investigated through Absa on specific request of mr Hirst (Nedbank) and still got the reply today: "The matter was addressed with Personal Loans who also contacted, Magtapes and no funds were received, the bank did attempt to debit but was unsuccessful - NAEDO BEN SWART is not our debit, if was would reflect as Naedo with loan number". After consulting once again with Absa it was again confirmed that the payment was definitely made to Nedbank Personal Loans with a NEDBPL reference number clearly on the statement. Please help, we are desperate!!! The amount must be somewhere - my feeling is that this amount was misallocated!
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