I deposited a big amount of money into my Diners club account on 10 August at Standard bank. The teller could initially not find the account on the system. She then went to ask someone how to access the correct screen. She then processed the deposit. Today i received an invoice showing that no deposit was made into the account. So now where is it, paid into her own account? Such utter incompetent staff being allowed to deal with other peoples money is unacceptable. My entire utility access is now messed up and I have been charged interest on a overdue amount that is not overdue. Hopefully such incompetence will lead to a disciplinary of this incompetent staff member as well as the manager that allows such staff to deal with clients money. This is is not only negligent but dereliction of duty in that a teller is responsible to ensure that money is deposited into the account as per the deposit slip. The branch manager, s fiduciary duty would be to maintain ethical business practices by ensuring that staff is trained and act in a responsible manner with a clients money. A copy of the deposit slip was emailed to [Email Removed] earlier this evening. Please resolve.
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