My husband and I went to Absa - Clearwater yesterday to collect his new cheque card after several months of hassles and issues pertaining to the issue of the card.
While waiting at the counter, I requested the teller to please change my acccess account number for the internet banking from my savings account number to my cheque account number as i had upgraded some months earlier.
This morning as i tried to log onto my internet banking, i could not log on. I called the internet banking call centre and was told that my internet service has been cancelled and i need to go back to the bank should i require to activate this service.
I find this unacceptable. This is now time consuming for me to go back to the bank and stand in the queue again for an error caused by Absa employees.
I have had several problems with Absa bank in the past and this is the last straw.
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