Last week on Monday, 4 February I tried to access my Absa internet banking, but kept getting an error message stating that I had entered the wrong account number or pin. I tried again with the same result, but didn't want to log in again for fear that my internet banking access would be blocked.
On Wednesday 6 February, after trying again and again, I phoned the customer service at Absa and was told that my account was empty when my internet banking fees needed to be debited. This has never happened to me before, and I told them that I will have money in my account the next day and it can be debited then to re-activate my internet banking. They told me they would send through a request and I will have access to my account within 72 hours. It is now Monday 11 February and I still cannot log in to my internet banking.
Why is this happening? Since when can Absa suspend my internet banking even though I have been paying my monthly fees for years? Why is it a week later and I can still not use the internet to bank? It is extremely inconvenient and I would then prefer not to have internet banking at all, rather than have it taken away without any notice to me as a customer.
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