I have been unable to log on to my online profile since 18 July. I logged a complaint on 19 July ref no. 312877 and was told someone would call me back. I followed up again on24th and was told someone would call me back by close of business... still waiting. How can we help you... Really.
I called them again on 26 July and asked them to close my account. Surprisingly with all this technology the only way I can close my account is by going to the bank.
My sense is that FNB has spent all this money on technology and not enough take care of their customers
0 comments