On 03 July 2013, I called into the call centre because my credit card was supposedly "blocked". Upon speaking to the call centre agent, I was told that my card has a permanent suspension on??? I emailed the call centre asking if this is true since my Card payments are up to date. I know that sometimes the consultants talk a lot of nonsense on the phones. My emails date as follows, 03 July 2013 (no response), 8 July 2013, the same email was sent (no response). The 10th July, I sent another email in CAPITAL LETTERS hoping that somebody in that INCOMPETENT department would get back to me would respond (no response). I have informed the person responsible for reading and dealing with complaints that I will escalate this matter if they do not give me proper feedback by close of business on 10 July 2013. I have even given an extension until today 16 July, and to date nobody has come back to me yet. Standard Bank does not know where my account is because when I call in, I get transferred to Legal, then once there, Legal transfers me back. For a detailed story on what happened, I suggest you read the emails with the reference [SR Ref No : 35164743] dating from 3 July 2013 - 11 July 2013.
0 comments