This morning as i rushed into the office to email my cross border permit request i was hopeful that i would get the documents. as i called the call centre to find out if they did receive it i had to wait on BOTH occasion for more than 45minutes for my call to be handled by agent. After so much time on the phone and finally getting through to someone the agent that helped me realised i made a mistake on the forms and requested i send the forms again with the correct information and before i knock off I would have my permit.
the time was 2 o clock when i called again to see if they did get the documents and if i would be getting my permit, surprise surprise what do you know? i waited again for another 45-50mins to get help once more. As i type this complaint now i am still waiting for an answer as to will i receive my permit of not. i understand that these things take time but when an emergency calls you what do you do? Do not go and see your ailing grandmother because of a permit?
can Nedbank/MFC finance make a plan when it comes to cases like these and can they please hire more people at their call centres as this is a waste of time to be spending on the phone such time.
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