Complaint / review / scam report
Updating details an inconvenience

I have been trying to log into my account since last Thursday and was informed that my password was incorrect, I then requested a password reset, which never arrived until I contacted the contact centre and was informed that I need to change the cellphone email address (eg: [Email Removed] to a gmail or hotmail account in order for the password to be resent. I was then told that I should be able to log in to my account within the next 72 working hours. I followed up on Tuesday and still this was not done and since Wednesday I have spoken to three consults who keep promising that my new email address has been updated since last week Friday, yet I am still unable to access my Wonga account, in this day of life being so hectic and demanding, Wonga requires clients to call to get their information updated and instead of doing all this ourselves on line and then take 3 working days to gain access, this is ridiculous. Urgently needing help!!! Some of the consultants I spoke to were Preston, Shamea and Ryan. Wonga's agents are efficient and always a pleasure to work with and you never get any attitude from them, but this is an inconvenience as one cannot apply telephonically.

Offender: Wonga

Country: South Africa   Region: All Country   City: Client Services

Category: Business & Finance


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