AfricaComplaints.com » Business & Finance » Complaint / review: First National Bank - FNB REFLECTING NEGATIVELY ON MY CREDIT RECORD | #166255

First National Bank
FNB REFLECTING NEGATIVELY ON MY CREDIT RECORD

I had a personal loan with FNB. The loan was settled in December 2012. I then requested my credit report from credit health just to see if FNB had updated the credit bureau that the loan was settled. I found that the update was only done on Transunion but not on Experian. That has had a bad reflection on my report as that decreases my score by 15 points. I then called FNB legal department to ask them to send a notification to Experian to change the status on their side as settled as it still showed that I was still paying the account and in arrears. I have spoken to Samuel a couple of times and every time I spoke to him he would tell me that the request had been sent to Experian and the department that deals with these requests. I would then call Experian and they would say they haven't received anything. I've asked to speak to the manager and every time I did they would tell me he's not available I have probably called FNB 20 times and to date that has not been done. I need this done ASAP as I need to apply for finance and my record is not in the state that I want it to be because of the 15 points that FNB wont help me get back.

Date:

Company: First National Bank

Country: South Africa   City: Johannesburg

Category: Business & Finance

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