Why change a system that works? You now have to spend four times longer on the site to get something done eg a recipient that has been loaded ages ago and literally gets used weekly now requires an OTP!!! Working on the new system is frustrating and time consuming - why fix something that is not broken? I called the call centre on Sunday morning and was told to hold as they were busy due to the high call volumes - I wonder why??? We are encouraged by the Bank to make use of electronic banking to avoid having to go into a branch and stand in queues - is this service now going to be driven by clients spending the time saved in queues being spent on the phone to call centers for assistance?
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