I had an accident on 31 March and filled in a claim. The insurance rejected on very sketchy information and when I challenged them on that, everything went quite and the only excuse I get is we are working on your response questions.
Nicolette Naidoo (Senior Claims Manager) and Abrie Janse Van Rensburg (Internal Ombudsman) are the main culprits stalling the process whilst I accumulate costs in insurance installments, car payments, legal costs and interim transports.
It cannot be NORMAL for a claim to take over 3 months whilst waiting for feedback from the Assessor!!!
NB: I have forwarded this complaint to the 2 media Journalists to also query this on my behalf seeing that customer service is not in ALF DNA... I hope they publish this!
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