I am an FNB customer with a cheque account and credit card. On the 24th of June i did an online application for a student loan. I then received an email from Petro Ankersmit a service consultant to say that my request has been forwarded to the relevant department.By the 28th of June i had still not received a response, therefore i emailed FNB to let them know. I then received an email from Cleo Kgadi Maseko, also a service consultant, advising me to contact the FNB Loans Department on 086 140 40 40. Which firstly i don't agree with as i feel that FNB should be contacting me as i am the CUSTOMER. I again emailed FNB on the 28th of June telling them that i will not contact the Loans Department and that they should contact me, to which i received a response on the 1st of July from Renee Bickmore, a service consultant, again saying that my request has been forwarded to FNB Personal/Student Loans. To this day i have still not received any assistance from any department regarding a student loan, which as an FNB customer is very disappointing.
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