I decided to move from Momentum to Discovery following on from a number of instances of bad service and poor follow up. I sent an email to Momentum to this end in May, giving them a month's notice and asking them to terminate my cover end of June. I made explicit in my correspondence that this would mean no money should be debited from my account at the beginning of July. Like an, I thought this would actually be the case...
Come July, Momentum debits my account for the overall amount of R690.10. I obviously follow up with them about this. After calling twice and being passed from dept to dept, the billing dept says I was credited because I didn't pay them in June (never mind that it is a debit order and I don't have control over that). I send them my bank statement proving that the payment was made in June. They come back to me and say, oh no, it's because I didn't pay in May. I send them my bank statement proving that the payment was made in May. Now they say they didn't debit me in July and I am lying. So now I send them July's bank statement. This is ridiculous! The billing department is continuously trying to pass the buck! I am so glad I am leaving Momentum!
(Supplier name changed from Momentum Health to Momentum by Hellopeter.com)
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