My mother had opened a Muslim Youth Savings Account for my younger sister (Age 13 years) at an ABSA Branch in the CBD of East London last year in December 2012, since then we have not received a bank card or a temporary card at any ABSA Branch in East London as it was communicated that the cards were out of stock. My mother had approached the various branches on numerous occasions and made follow up calls on a monthly basis but the response was "Try again the next day or call back tomorrow as we are out of stock"
7 months later and NO CARD or even the common courtesy of the bank to notify us of any progress. On Saturday, 6th July 2013 we had approached the ABSA in Vincent Frere Square where it was explained to us once more that they have not received any stock as yet and we need to do a follow up AGAIN on Monday 8th July 2013 to query if the cards have arrived however at the same time they were unsure of the duration it would take for the cards to arrive.
It is Monday the 8th of July 2013 and I'm sure you can guess what the response was...
Please can we get urgent assistance on this matter as it is very poor service and ridiculous response time that we have experienced at ABSA
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