We have our Green light policy for many year with Old Mutual. In May we changed our bank. We phoned the call centre and advised them we want to change our debit order banking details. They said they will email us a form to complete. After two we did not receive a form yet. So we phoned again. This time we received a form. We completed what was said to us to complete and we emailed it back to them. End of May came and went, and the debit order did not come off our account. We phoned again, to our surprise the woman my husband spoke to said we did not complete all the detail. So my husband went through the form with her and completed everything she told him to complete. Again we emailed the form. We received a confrmation email to confirm the email was received with a tracking number. June came and went and again the debit order did not go through. We phoned again, and they said they did not receive the form. I told them its impossible as I have a tracking number. She asked for it, came back after about 10 minutes and told me we did not complete all the details. Never bothered to phone us and tell us. Now our policy has lapsed.
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