First National Bank
Please stop taking my money

Dear Tracey Sonickson

Please would you clearly state WHAT "Outstanding Debit card Authorisation" is and WHY First National Bank seems to be claiming money for themselves.
I have also phoned into the Call Centre where I have dealt with agents who also cannot tell me what "Outstanding Debit card Authorisation" is. I suggest the FNB also trains their agents with regards to FAQ across fields i.e on-line banking, etc as it seems that when individuals, who deal specifically with on line banking, are not available then there is a dead end. I have wasted airtime waiting and being transferred over and over again as your call centres also refuse to give your loyal customers a call back.

Please help me.