Dear FIRST NATIONAL BANK
I AM WRITING A COMPLAINT BECAUSE, FIRSTLY, I AM A STUDENT AND SECONDLY, I HAVE GOT AN ON-LINE BANKING PROBLEM BUT YOUR CALL CENTRES DO NOT OFFER A SERVICE OF CALLING YOUR LOYAL CUSTOMERS BACK TO HELP THEM DEAL WITH THEIR ISSUES. I HAVE TO WASTE MY AIRTIME, WHICH I DO NOT HAVE AS A SINGLE MOTHER AND STUDENT. PLEASE TRY AND USE THE MONEY THAT YOU HAVE TO BUILD A FEW OUTBOUND CALL CENTRES SO THAT THE PROCESS CAN BE A PLEASANT ONE AND THAT I FEEL THAT I DO NOT HAVE TO WAIT ON LONER FOR YOUR AGENTS TO ATTEND TO MY CALL BUT THEN BY THE TIME THEY ASSIST ME I DO NOT HAVE ENOUGH AIRTIME TO ACTUALLY BE HELPED THEREFORE I HAVE TO PUT DOWN AND CALL BACK AGAIN ONLY TO DEAL WITH THE SAME PROBLEM. I HAVE ASKED TWO OF YOUR AGENTS IF THEY WOULD PLEASE ASSIST ME WITH A CALL BACK AND BOTH CANNOT DO SO. THIS IS MOST FRUSTRATING. PLEASE DO SOMETHING ABOUT THIS.
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