On the 19 Jan 2013 our car gave trouble and broke down in the middle of the road with my pregnant wife driving.
Unfortunately I couldn't get to her and had to rely on phoning a towing company or getting assistance. I first phoned Virgin Insurance to find out if they can give her road side assistance, which i was denied. I assumed I didn't have any cover in that department.
Today (21 Jan 2013) I phoned Virgin Insurance to find out how much road side assistance will cost me and get told that I am already covered. They ask I phone the AssistLine on 0860104530 to get this confirmed with them again. I phone and get the told the same thing again that I'm not covered, I tell AssistLine that according to the Virgin Insurance policy I am. AssistLines request that i phone Virgin again and get them to phone AssistLine for confirmation.
My complaints.
1. Why must i phone up and down trying to sort out Virgin Insurance's mess-up, ringing up my phone bill?
2. I am covered with road side assistance and get told differently by your assistLine in time of need, tells me you have a disconnect in your system AND you dont deliver whats promised.
I don't trust Virgin Insurance anymore.
Chris
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