I have a private clients credit card with FNB. On 14/06/2013 I received information of the annual pricing increase from FNB: "A monthly account fee will now be applied to your credit card (replacing the old annual fee) and transactions are charged according to the value and the type of transaction you do." My annual credit card fee from the previous year was R955. The new monthly fee is R149 or R1788 per year. That is an increase of 87% in card fees.
I sent a query to my banking specialist on 14/06/2013 only to find out she has moved on to commercial banking. She replied that she has sent my query on to a person at private baking. On 21/06/2013, I replied to my now ex-personal banker that I have not received any contact and did not get a reply back. On 24/06/2013 I sent an email to [Email Removed] and did not get a reply. On 25/06/2013 I sent the query to [Email Removed] and got an automatic reply that the request will be handled within 48 hours (QP1535133). No reply received yet on 28/06/2013.
I don't mind paying for good service, but directly after receiving notification of an 87% increase in fees, FNB does not even seem interested in contacting me.
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