On the 11th February 2013 I emailed the British Air Standard Bank card division and asked why my annual garage card fee increased from R110 in 2012 to R200 in 2013.
I AM STILL WAITING ON A REPLY.
Furthermore as I have a CONSOLIDATOR account the letter sent to me in January 2013 clearly states...
NEW - NO annual card fees on your gold credit and Gold cheque card
Not only has the main Standard Bank customer service failed to reply to my emails - now the card division is doing the same.
DOES STANDARD BANK KNOW THE IDEA AND CONCEPT OF A CUSTOMER SERVICE - IT WOULD APPEAR NOT
Richard Greenaway
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