I've always dreaded going to the bank because I'm always frustrated by the long queues and the apathy of the people working there - I don't remember a time I've stepped out of a bank happy.
Yesterday that changed. I was greeted by someone who made sure I didn't stand in a queue for no reason - he sent me to the place I needed to be, even helping me with my bags. when my number was called, quite promptly, 3 different people showed me which desk to go to, where a woman named Colleen was not only friendly, but went the extra mile in explaining AND advising me on all the things I had queried. Not once did I feel like a 'nuisance'. I have never been that satisfied walking out of a bank.
Thank you Capitec Stellenbosch, you guys are excellent.
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