Good day
My claim was submitted on the 9th of May 2013 and all required documents sent in by the 18th of May 2013, i have made numerous calls and the staff are unable to assist nor can they tell me the assessor that is handling the claim each time i call they tell me that it will be escalated but still they don't even have the time to send a simple email or an sms this is ridiculous they told me that it will take 7 to 14 days the 14th day was on Thursday the 6th i then called on the 7th they told me that no notes have be made on the system i then called again today they told me that they escalate it again. what the is going on
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