I submitted my first claim on 12 July. I made a follow up call on 13 July to which the consultant informed me, they are unable to see any claim submissions. I resubmitted the claim on 13 July. I made a follow up call on 15 July to which the consultant informed me, they are unable to see any claim submissions.
I resubmitted the claim on 15 July and submitted a 2nd claim the same day. I made a follow up call on 16 July to which the consultant informed me, they are unable to see any claim submissions. I resubmitted both claims on 16 July. I made a follow up call on 17 July to which the consultant informed me, they are unable to see any claim submissions.
I then resubmitted the 1st and 2nd claim for the 5th time on the 17th. It has now been e-mailed (4) times and submitted on your website on 2 occasions.
Can you please tell me exactly why I pay you R 3500.00 a month for this type of service? Then your customer care consultant responds to my complaint with: "The attached claims were received 3 times on 17 July 2013 for the first time in the Scheme and have been sent for processing. The outcome of the transaction will reflect on your future summarized statement."
???
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