They called me today to tell me that the query will be refered to the correct department after it was escalated. Thats what they said in December 2012. Standardbank really struggling to provide service. People in the organisation dont understand how to resolve query and push clients around from the branch to differnet call centers. After it was escalated it seems to be the same story, poor, poor service. cant wait to move my account, wifes account and advise other family members to rather go to FNB where we get alot better service.
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