I am a Nedbank customer and was enticed by the new FNB marketing campaigns and made a move to change to FNB. I made my first inquiry in March 2013 and I had received my card as promised via courier. This was fantastic. I was the given the Premium Status with the myriad of benefits. My ask was simple - make the process of switching as easy as possible - but there in the problems.
I waited a few days and called FNB to find out the progress to be told that my application was REJECTED - I left out my bank account number. The problem was that when they sent me the card - there is NO bank account number enclosed, am i supposed to thumb one? (They did say other clients complained about that as well)
My account has been active but today no word on the debit order switching - I was promised a speedy and dedicated service. My bank charges are for 2 months now R240 and I got an email saying they have noticed that no funds have been coming into my accounts - no rocket scientists needed to figure out why.
Don't be fooled my Steve or any marketing campaign its all promise and no delivery. I now appreciate my bank - been with Nedbank for the last 13years - only good experiences.
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