Dear Sir / Mam
It is with sheer dissappointment I have resorted to documenting my complaint. I did a credit card application on the 8th of April 2013 and I am yet to recieve any feedback from FNB Consultants. I initially did the application at the clearwater malls. Unfortunately noone contacted me to let me know the progress of the application. I decided to go into the Northgate branch 23 April 2013 and spoke to a consultant Mojalefa Leope who advised me that the reason the application wasnt approved was becuase the id copy and income letter was not clear. WHY wasnt I informed. If i had not gone in this would have gone on for months. He scanned the documents and assurred me that everything is fine documents have been scanned and I should recieve my credit card by Friday. To date NOTHING has happended until I got the run around of phoning the branch tracking my reference number finally phoning the new card division, and the consultant with no sense of urgency advised me that he will admin know. I requested to speak to the manager I was on hold for 10 mins when I decided to cut the call.
IT is with such regret that I feel to have decided to give FNB a chance as a new bank.
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