So I decided to cancel my service, which was good up to this point, due to cost implications. I applied online for cancellation early February and disabled the auto top-up on the account. According to their knowledge base article: Leaving Web Africa during a billing period, I was well within the ...
So... Having problems with connection speeds for the past few weeks. Had been promised, guaranteed and assured multiple times that my connection would be stable and would stay within the desired speeds once crossed over to new system. They... Was told to look at other options because the system ...
I have logged numerous complaints about the speed, billing and performance of my ADSL line that is managed by Web Africa. Initially their was a problem when Web Africa took over the management of the line from Telkom, I got double billed and each party pointed fingers at each other, while I had to ...
About a month ago, I made a complaint here about Webafrica... The next day they called me and offered apologies and promised to perform the upgrade of my line that I had requested, they said it would take 7-10 days for the upgrade, I was already displeased with this waiting time but I was forced to ...
Hi I've been using Web Africa uncapped for a month and decided to move to a different ISP that will suite my needs better. I've got a month to month account with the idea to cancel any time I want. I've notified there service department on 1 April 2013 that I'm cancelling my account. On the 2nd I ...
I requested that the telkom line be transfer back to Telkom as I do not work anymore but WA refuses and says that I should pay the required amount first before they can transfer the line back. I'm unable to pay them back at this moment as I am still seeking employment. I contacted Telkom and they ...