I was really impressed by Web Africa's call center the other day. We had some power outages (for the first time after I got my new ADSL line) and I called in to get assistance. I was not sure how to get the router working after the outage, but the staffmember guided me through the whole process and ...
I made an application with Web Africa for an 1Mbps ADSL service on 10 April, requesting that the service gets initiated from the 1 May. Since then I've had really bad service - having to twice request that this service gets initiated from 1 May, not following the order and requests correctly by ...
First off my land line is being managed by Web Africa, so there for they must make sure that if it is not working properly it gets fixed. I have been having problem with my Telkom exchange and have reported it to Web Africa, they said no problem we will get it fixed. It has been weeks now and have ...
Is has now taken more than two months trying to move to Web Africa from Telkom. Though Telkom is also at fault, I find the assistance from Web Africa to be completely lacking. In retrospect, there seems to be no difference in service between Telkom and Web Africa. All the promises of calling me ...
This is my first contact on behalf of my client... and this will be my last. I am going to recommend to my client to move service providers... Waited in telephone queue for over 20mins, also on live chat the support person just stopped conversing with me no reason after I requested him to call me, ...
This is Now 10 weeks and my reseller hosting service is still not sorted out. Every time Geffin Jones phones me with a promise to sort this out. They sort out one thing and annihilate 10 others. Then he tells me he will get back to me. HA HA what a JOKE!! He "Geffin Jones" told me, until ...