I've had numerous performance issues on my ADSL account. Every time I contact them, they provide a different excuse. When they request information, they do not read the response and request it again and again. It seems like the call center is more concerned with closing tickets than resolving ...
On 18 September, while looking for an ISP to replace my MWeb ADSL (MWeb are rubbish btw, steer clear), I asked for clarity on Web Africa's star rating policy. To date I have received no response, leading me to assume either that responding to emails is too much trouble for Web Africa staff, or that ...
In April this year I registered a domain with Web Africa but was not able to set up and design my website to suit my needs, so I requested them in writing to transfer the domain to another ISP. They did so, and the new company now hosts this domain. And not Web Africa, However this morning 01 ...
A while back I purchased a 4mb home uncapped based on the really good price on offer and the fact that downloads after 12am until 6am are not counted towards your usage. I now received a 3 / 5 star rating which shaped my downloads and general browsing on the 26 of the month. Which impacted on the ...
I logged ticket number 1721477 at 8:38am this morning after my ADSL was slower than mobile edge. I then tried to call the call centre at 13h00 and was on hold for 11 minutes. I then called the office line and asked to speak to the person who sold me the package. I was on hold for another 5 minutes. ...
For 2 months now we have had an issue with our home uncapped dsl service. In the early morning, 4 - 8am our 4mbps line reports a speed of 3.5mbps. According to Telkom this is within the normal range. From 8 till 8 the speed drops to between 2 and 3mbps. Again, according to the powers that be this ...