Upgraded my Phone last week and Sharon did not inform me of a sim swap that was suppose to take place AND be delivered WITH the phone. Managers ALWAYS in meetings and people in call centre say they will sort it out and they just don't care and still waiting for feedback on this. ...
I tried to reset my password on the My Vodacom Site where to i need to answer a secret question that i cant remember. so i phoned the vodacom help line where they told me they cant help me if i cant remember the answer to the question... So what am i suppose to do now just leave the account? My ...
8 days ago I upgraded my contract telephonically with Vodacom upgrade department. The consultant who helped me sent me my new phone and micro sim card with no explanation of additional charges and this being an upgrade on an existing line, I did not expect any. Now i have discovered that my account ...
I used the Vodacom website to upgrade my cellphone contract. In stead of upgrading my existing contract, a new contract was created. I stared using the phone, but only realized a new account was created on the 11th of October when I received my invoice for the month. I raised a concern with vodacom ...
I've send 2 BlackBerry phones to Vodacom's repair centre for repairs (both does not stop rebooting). They replied that the fist 1 has been drop so hard that the pc board was bend repairable and I must pay something like R 1 700.00 to get a new BlackBerry. There's no visible damage on the phone. If ...
I have lived in Greenstone Gate, Edenvale for 4 months and the coverage on the Vodacom network is frustrating to say the least. I can only get coverage at certain times of the day and have wasted time visiting customer service in Eastgate and Vodaworld. I have asked how I can improve my signal but ...