To Whom it may concern, I fully understand the concept of phoning potential new clients, or existing clients to upgrade their mobile contract packages. But when someone (me) says - "I'm sorry I cant speak now I am currently in a meeting." The last thing I or any potential customer expects ...
I am very cross that my wife, then girlfriend was offered a cellphone contract without confirmation of income. I think these rushless actions by their call centres to take advantage of us via our spouses is ruthless and irresponsible. Since we are declining their many cellphone contract offer they ...
I try and manage my phone account on more or less R400 per month. Last month it increased to R800 and this month it increased to R3400 and if I check my account for this month it is already on R1080 (one week into month). If I however pull out itemized billing, it indicates that my account was ...
I upgraded my contract and opted for the Samsung note 3 with the gear watch. Upgrade was done by Vodacom online with no problems. When the courier arrived on the 17th with my parcel I noticed that the gear watch wasn't included. So I started to phone around to inquire about the missing watch. That ...
I received my upgrade in July and the special they were running involved 100mb free data. To this day I have not received my data. Every month I go to the Vodacom shop in Festival Mall and I get told the same story every time that it got lost and they have to redo it. On Sunday I went again and was ...
Firstly I have been charged for a contract that was cancelled over a year ago and Vodacom cant find the recording conveniently so I will have to just put up with paying over R2K for their incompetence. Secondly there was on this same number for an upgrade I never did, charging me and Vodacom have ...