This must be the best call centre in the industry. Having used most of the cellphone service providers, Vodacom provides the best services at their call centres. Not only are the operators efficient, they are also pleasant and nothing is too much trouble for them. With other call centres I am ...
The response below is to a query I had regarding a charge for a roaming call made 2 months ago, My 2nd query has not been addressed (which is why my account is not reflecting credit for calls and SMSs not used while the phone was switched off for almost the whole of September while I was abroad). ...
I was recieving push messages saying that i had been subscribed to different sites that i did not ask to be subscribed to. The message would conclude that i would need to send an sms to "opt out" from recieving the messages. Since i did not ask to subscribe and dont agree that i would ...
On 07/11/2013 I purchased a Nokia phone cash from Vodacom 4u at Pavilion. I was advised to "fiddle with the phone" as I only had 7 days to return to it if I have a problem provided it is in the same condition. I initially took it to Vodacom customer care in Gateway who assisted me with ...
I am very unhappy with the service I have received from Vodacom, I took out a contract with them in 2012, I noticed that they deducted a debit order of R1600.00 from my account, this was strange to me as I was not using the sim card at the time. I queried this with them and asked that they provide ...
Upgraded two phones on 20 Nov. Blackberry and Iphone 5S. Blackberry was promised to be delivered on 22 Nov 2013. No delivery, only delivered on the 25 Nov, but delivered the wrong phone. Phoned immediately but Vodacom could not/would not put in effort to reroute the truck back to the house. Vodacom ...