I have been locked out of my internet and mobile Vodacom app as I requested a password reminder, received an OTP, then a security question, which according to Vodacom I answered incorrectly! The question was my YEAR OF BIRTH! For goodness sake, don't you think I know when I was born??? Pathetic. ...
I did a new contract with Vodacom for an Apple i phone Mid Nov. After receipt of the phone the Sim got stuck and the phone was away for 2 weeks to rectify the issue. I received the phone on 29/11 and then proceeded to activate my simcard on my ported number. I contacted the 0821945 number since ...
I upgraded my package two months ago, It was never updated by Vodacom, at the end of October I had to call Vodacom and go back into the store to correct my package, I was told that Vodacom has a back log and will automatically correct my account and everything that was spent (calls and data and ...
I went to a Vodacom Outlet in Sandton City to buy a sim swap starter pack. I payed R19 for it and the assistant advised me that it will work in 24 hours. After 24 hours I inserted in sim card and it stated "INVALID SIM". I immediately phone the vodacom customer care 111 asking for ...
Mondeor mobile phoned me and told me that i am due for an upgrade and that they will deliver the phone for me. instead of upgrading me they wanted to sell me a phone with lower quality. i was not aware of the fact that they wanted me to purchase a lower quality phone until my son told me that it is ...
I would like to say a BIG THANK YOU to the Callsure staff members that assisted me with my claim. After the grief of having your phone, the last one needs is to have difficulty with a claim or deal with impatient and unhelpful people but that was the direct opposite for me. I first dealt with Mark ...