I never had a problem with this network provider -till i had to block my phone and get a sim swap. I have spoken to ALOT of people -to block and now to unlock the phone - have sent emails to Candice Petersen (works for the customer care of vodacom) and have not received any feedback - yet all mails ...
After Vodacom attended to my account complaint., I had to go to Vodacom to do a sim swop on all the products on my contract. Queen.sold me sim cards which was wrong. Returned them. Sold new ones to me. Switch wrong numbers onto sims so Iend up with my daughter's number and vice versa. Back to ...
I just want to compliment the store for the best service that I received today. Though the store was busy I received the all the neccesary attention and was provided with excellent service. Bravo Pearl and her team ...
Since my first compliant, I am yet to get any feedback from Vodacom. Not even a call or mail or even a sms to state that they are still looking into the matter. I am on the verge of canceling this contract if I do not get any feedback from them ...
Call Centre Agents fail to inform customers that upgrades begin from the end of your old contract then last 2 years. Agents call clients and bully them into upgrading then when they try cancel its a LONG procedure and it doesnt get cancelled. I called to cancel my upgrade and recieved no ...
I received a Sony Xperia Z1 on the 1st December which was a Sunday at Vodacom Vangate Mall. Thursday while at work the screen went blank for no apparent reason, I then reset the handset and it worked fine after that. On the Friday the camera decided not to work, I then took the phone back to the ...