Vodacom contacted my mother who is a pensioner, assuring her that because she has been such a loyal customer (she has been with them since 1996), they want to give her a phone for free - no strings attached. Initially she was not interested but the lady insisted telling her that if she does not ...
I had a one year data contract with Vodacom from July 2011 to June 2012. I expereienced very bad service with Vodacom during this time so I decided not to renew my contract after one year, cancelled successfully and I did not look back. The call centre told me the account was closed and all done. ...
I did a contract upgrade. I picked the phone up at 12h00 and when I unpacked it that evening it would not recognise a sim card. Took it in to Vodacom at 09h00 and they confirmed the problem. They then tell me that I have to wait SEVEN WORKING DAYS while they decide whether to repair or replace the ...
Hi Vodacom, firstly thank you for resolving my issue of fradulant upgrade last year. But seems my problems never ends with my account and getting respond from vodacom. My account was debited with R4696.06 on 27 January 2014. None of the consultant knows why and I have submitted proof of my contract ...
Very disappointed in the service received when calling Vodacom regarding being charged an extra month for my contract which I had cancelled. I personally went in to the Canal Walk Branch to cancel my contract in Dec 2013 (month prior), I then received a call a week later from Vodacom to confirm ...
I recently took out Red VIP contract with Vodacom... big mistake! I got billed at out-of-bundle rates in December to the tune of R2600 and yet my statement showed that there were bundles remaining that were even carried over to January. I called Vodacom to query this on the 8th of January. I was ...