I recently changed jobs, I asked vodacom to move my debit order to the 1st of the month, the consultant then told me it would be done and I would get a sms confirming this I never received an sms so called again, was then told that it was too late to change the debit order date, I then advised the ...
On the 6/01/2014 i called in to the upgrate call centre to upgrade my phone, i got through to a lady who was assisting me and then i asked her to call me back 5 min as i was busy. 1:30 min i called in and another man assisted me with the upgrade, he told me that the phone would be delivered the ...
This is another complain i'm lodging for vodacom - yesterday i lodged a lost phone claim with Jacquie Ntebe 1. claim was rejected because i have never used my sim card & my phone 2. according to vodacom system i'm using i-phone -maybe it was a fingure & i understood as it happens then he ...
Around December 2013 if not the 19th was the 20th, I phoned Vodacom call centre to cancel my contract which has expired on the 16th December 2013. I spoke to the guy who told me that his name was Freddy and i told him that i wanted to end the contract and he tried to convince me to upgrade instead ...
We live in Howick and are having a terrible time with signal. We cannot use a dongal as we do not get 3G. We often have calls dropped as the signal drops to an SOS!!! My boyfriend runs a business from our home and on a 24 hour call out... customers need to get hold of us at any time. With no signal ...
I've been a Vodacom client and after I've stopped my account with them they keep on debiting my account. I've send numerous emails to their customer support requesting to stop debiting my account without a response. It is not acceptable for a company like Vodacom to take my money without delivering ...