I am currently holding on for a customer care consultant, at the moment I have been holding on for 45mins, now it is more about seeing how long before I get hold of a consultant than the complaint, been waiting so long that I have forgotten why I called in. It's now 48mins. Get more consultants, ...
I obtained a new phone in December for our business. Me being the director I signed all the documents and received the new phone. Receiving the new statement they put my fathers' name on the new phone invoice. Note that my father passed await in July 2012 in with Vodacom was informed the same month ...
My father passed away less than 2 weeks ago. I contacted Vodacom to find out how we cancel the contract. well you actually can't - whatever option you choose, you pay the full contract term for the deceased's account. On top of that they sent a mail to my dad's phone telling us to contact them to ...
Vodacom's service!!! people pay big money for your products and services but you cant even keep it up 24/7... no notification to your clients, nothing... people should not be charged for downtime, then maybe you'll get your act together... wonder what the subscribers or your competitors would think ...
After being given a faulty handset, Vodacom head office agreed to give me a loan phone until my phone was repaired. Head office instructed me to hand the loan phone back to Vodacom Tygervalley once my phone was repaired. The loan phone was handed back to the branch. After a few days Vodacom head ...
Easily half the time I want to use my 3G, the signal is either too weak, or it's slower than good old 56k internet. This is not a specific place, as I move around a lot in Pretoria/Sandton/Johannesburg. However, the worst signal is probably in Pretoria east, Murrayfield, and Sunninghill in Sandton. ...