One of my contracts are due for an upgrade. I decided to go and upgrade on the 30th of December 2013, but was told by the consultant at Vodashop The Grove that I had already upgraded. I told her I had not and also did not receive a new handset either and she then told me to go to Vodacom in Menlyn ...
Hello Vodacom! You billed me again on 29 November 2013 and I'm still waiting for the rest of the money you said you'd pay for billing me incorrectly. This is the only channel available to address my problems as your call centers are useless. 1st complaint on HelloPeter, titled: Vodacom give me back ...
Ive sent my phone in to Vodacom Gateway to get repaired as the unit was frozen, i was told it was fixed and when i collected it, it still was not working, so i took it back, they sent me a message saying that it will be sent to Jhb to get repaired. I was then told that it cannot be repaired and it ...
I upgraded my 2 contracts telephonically though the Vodacom call centre in September 2013. During the telephonic discussions, no mention was made that I would be charged a device fee for both phones should I change my package to a Smart XL package and accordingly I proceeded with the upgrade and ...
An account under my name was opened on 23/12/13. The call center requested an affidavit with my id which was faxed on 6/1/14.I received an sms that i will be contacted in 1 working day. I have not been contacted. I called Vodacom today but was told that if i cannot give them my id they cannot help ...
I have a Samsung S4. This phone is less than a year old and the battery started to swell up. I contacted Vodacom Customer Care and reported the issue. I was told that its a common issue and told me that my battery is under warranty and instructed me to go to my nearest Vodacom shop to get a new ...