I have been trying to get hold of someone in the Legal Department to assist us with a 15year old account. No one answers the phone at their Head Office and if they do they put you on hold for 30 minutes or longer. My father passed away and my mother is struggling to get her number on her name ...
My account has been suspended. No one in any vodacom store can tell me why. I have no idea why since my account is debited every month.all the Vodacom staff will tell me in any store is to phone a Vodacom number from a Vodacom phone. How must i do that since my line is suspended?? I would like to ...
My BlackBerry 9380 came up with a fatal error on the 13th Feb, and took it to Vodacom Greenpoint on the 14th Feb to have a software upgrade. The software upgrade enabled me not to receive any calls and the photos I took on the phone were not seen by my laptop (or any computer for that matter). I ...
I have spent 2 days trying to get through to Vodacom's 0821959 so called Upgrades call center. I have tried calling close to 10 times and have spend no less than 15 mins on the line at a time with no success. What the is going on with the call center - where is your staff??? Surely if you have high ...
Vodacom no longer offers a voice service in Secunda - having prioritised profit and data. Friends, colleagues and family all concur - dropped calls, inaudiable voice quality, typically need to redial 5 times to get a connection, multiple missed calls every day - without getting a connection. ...
On 4 March 2012 I called customer care to request copies of itemized bills for the past 6 months. I was asked to email my ID to [Email Removed] which I did. I received an email requesting my bank, address and ID confirmation. I responded by saying I wasn't comfortable sending this information on ...